Can you prove your staff fraud training to an examiner?
Yes. CertAware turns staff fraud training into examiner-defensible evidence: a dated completion record and an assessment score for every person, un-gameable assessments with fresh questions each attempt, verifiable certificate codes, and a tamper-evident audit trail. Here is exactly what you can put in front of your board and your examiner.
The exam problem
Fraud losses are a live examiner focus, and NCUA supervisory priorities put both fraud and third-party vendor oversight on the table. A binder that says “we cover fraud in annual training” is no longer a finding you can defend. Examiners want documented evidence: who was trained, when, how they scored, and whether the training reflects the scams happening now — plus due-diligence answers for the vendor providing it.
The evidence you can produce
Dated per-person completion records
Every staff member has a time-stamped completion record. When an examiner asks who was trained and when, you produce a per-person roster — not a vague "we do annual training."
Per-person assessment scores
Completion isn't just a checkbox. Each person has an assessment score, so you can show comprehension across your staff and follow up with anyone who needs it.
Un-gameable completion
Assessments pull fresh questions each attempt, so a passing result reflects understanding — not a memorized answer key or a click-through. Completion you can defend, not completion you can game.
Verifiable certificate codes
Each completion carries a certificate code that can be independently verified. The record is checkable, not just a printed PDF that anyone could fabricate.
Mapped to your fraud program
Training tied to real controls. Staff learn the fraud typologies you actually face — wire and ACH fraud, elder financial exploitation, account takeover — so the training supports your fraud and BSA program instead of sitting beside it.
Kept current as scams change. New typologies are added on a fast cadence — see the public Scam Library — so your program isn’t refreshed once a year while the threats move every few weeks.
Records you can retain and retrieve. Completion records and their tamper-evident audit trail persist, so when an exam or an internal review asks for last quarter’s evidence, you can pull it.
Compliance questions, answered
- Can CertAware show an examiner who completed training and when?
- Yes. Every person has a dated completion record and an assessment score, so you can produce a per-person, time-stamped roster of who was trained, when, and how they scored.
- How is the training un-gameable?
- Assessments draw fresh questions each attempt, so completion reflects understanding rather than a memorized or clicked-through answer key. Each completion also carries a verifiable certificate code.
- Does the record hold up as evidence?
- Completions and approvals are written to a tamper-evident, hash-chained audit trail — altering, deleting, or reordering any record breaks the chain, so the evidence is defensible.
- How does this map to NCUA vendor oversight?
- CertAware provides documented controls, US hosting on AWS, and least-privilege access with MFA — the artifacts a vendor-due-diligence review asks for, shared with your team during an active review.
See a sample examiner-ready report
We’ll walk your risk and compliance team through the completion records, scores, and audit trail you’d hand an examiner.
Reviewing our data handling and vendor due-diligence? See our security page.